Our Covid-19 Policy

 

Please note that our standard Terms and Conditions apply to all appointments, except where specifically superseded by the information laid out in this COVID-19 policy.

This policy outlines some of the key measures we have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.

ADHERING TO GUIDELINES

Throughout the pandemic, we will be following guidelines issued by the government, NHS, other relevant authorities and our professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE). We will display the NHS site specific QR code for the purposes of track and trace, clients are encouraged to make use of this system.

COVID-19 RISK ASSESSMENT

We have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:

  • identify what work activity or situations might cause transmission of the virus;

  • think about who could be at risk;

  • decide how likely it is that someone could be exposed; and to

  • act to remove the activity or situation, or if this isn’t possible, control the risk.

HEALTH SCREENING

Prior to seeing any of our clients, we will be:

  • monitoring our own health and deferring treatments if we have COVID-19 or symptoms of COVID-19.

  • contacting our clients 24 hours in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Track and Trace Service and told to self isolate.

  • asking our clients to call and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

ENHANCED CLEANING AND HYGIENE MEASURES

We have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any non-porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing / sanitising.

ADAPTING OR RESTRICTING OUR TREATMENTS

It may be necessary for us to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect our clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.

MAINTAINING SOCIAL DISTANCING

Please note that while many treatments involve close contact, we will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment.

CANCELLATION POLICY

If a treatment is cancelled or deferred at short notice because a client has COVID-19 or has symptoms of COVID-19, any standard cancellation fees will be waived. The client will be asked to kindly confirm in writing that their appointment has been cancelled or deferred because they have COVID-19 or symptoms of COVID-19.

WHAT YOU NEED TO DO PRIOR TO / DURING YOUR TREATMENT

  • Fill out the pre-treatment COVID questionnaire within 24 hours of your appointment time.

  • Contact your therapist to reschedule if you have any symptoms of COVID-19, or if any person in your household has symptoms or is self-isolating.

  • Bring your own mask to wear during the treatment. Wearing a mask is mandatory, in line with current government guidance.

  • Bring your own bottle of water to drink after your treatment.

  • Arrive at the agreed time and maintain social distancing before and after the treatment.

  • Wash your hands or use sanitiser upon arrival.

  • Follow guidelines on the use of PPE.

WHAT YOUR THERAPIST WILL DO

  • Check they are in good health before you arrive for treatment.

  • Wash their hands and / or use hand sanitiser prior to treatment.

  • Follow guidelines on the use of PPE.

  • Disinfect non-porous materials e.g. massage couch and equipment.

  • Wash porous materials e.g. pillowcases, sheets and towels.

  • Replace couch roll and other disposable materials.

  • Ventilate the treatment room and reception area.

  • Change clothing if needed.

  • Wear durable, disposable gloves when cleaning the premises.

  • Maintain social distancing before and after the treatment.

WHAT YOU NEED TO DO PRIOR TO A PILATES CLASS

  • You will need to fill out the pre-class COVID-19 questionnaire within 24 hours of the start time of your class.

  • Bring your own bottle of water. Please keep all other belongings (bags etc.) as minimal as possible.

  • Individual arrival times will be staggered. Claire will contact you ahead of the class to let you know when to arrive.

  • You are encouraged to bring your own mat and head cushion (please contact Claire if you would like her to order a head cushion on your behalf).

  • Use the provided hand sanitiser before and after class.

  • Please note: All payment will need to be by BACS transfer. Toilet facilities will be unavailable, unless you are desperate.

WHAT CLAIRE WILL DO DURING PILATES CLASSES

  • Classes will be limited to a maximum of 8 participants.

  • The room will be laid out so that each participant has 7 square metres of space.

  • For those who do not have their own mat, Claire will continue to provide mats. These will be thoroughly sanitised between uses.

  • The room will be ventilated for 30 minutes prior to the start of class.

  • Hand sanitiser will be provided.

  • Social distancing will be maintained, as appropriate, for the duration.

FOR MORE INFORMATION:

We are happy to be contacted to discuss any aspect of your treatment or Pilates classes during this time. Please click here to get in touch.